Privacy Policy

Last Updated: August 2026

Cranbourne Family Dental respects your privacy and is committed to protecting the personal information you provide when using our website or contacting our practice.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit cranbournedentists.com.au, submit an enquiry, request an appointment, or otherwise communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Appointment or enquiry details
Preferred clinic or service
Information submitted through website forms
Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

Respond to your enquiries
Process appointment requests
Contact you regarding dental services or appointments
Provide information you have requested
Improve our website, services, and patient experience
Maintain the security and functionality of our website
Meet our legal and regulatory obligations

We will only use your personal information for legitimate business and healthcare-related purposes.

Online Forms and Appointment Requests

When you submit an enquiry, appointment request, quiz, or other form through our website, the information you provide may be sent to our practice team so that we can respond to your request.

Please avoid submitting highly sensitive or urgent medical information through general website contact forms. If you require urgent dental assistance, please contact the practice directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site, remember certain preferences, and improve the overall user experience.

We may also use third-party analytics or marketing services that collect information about website usage.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Third-Party Services

Our website may use third-party services for features such as:

Website analytics
Appointment or enquiry forms
Spam and security protection
Embedded maps
Videos or other embedded content
Website hosting and maintenance

These third-party providers may process limited information in accordance with their own privacy policies.

Embedded Content and External Links

Pages on our website may contain embedded content or links to third-party websites, including maps, videos, social media platforms, and other external services.

When you interact with third-party content, those providers may collect information about your interaction with their services. Their collection and use of information are governed by their respective privacy policies.

We are not responsible for the privacy practices or content of third-party websites.

How We Protect Your Information

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, respond to enquiries, maintain appropriate records, and comply with applicable legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our website or provide our services. We may also disclose information where required or authorised by law.

Where third-party providers process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

Privacy Enquiries

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact Cranbourne Family Dental through the contact details provided on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised “Last Updated” date.